Gain the financial and operational savvy you need to plan budgets, justify requests and spot problems before they get out of hand. Practical financial and operational skills will help your employees make better management, quality and strategic decisions. This is practical knowledge youŽll use throughout your career.

Business Plans

You will gain the basic tools for build a solid business plan. You will learn business planning and the creation of expert systems for business plan development within an established enterprise, or how to build a business from the ground up. Whether you have profit and loss responsibility on a small scale, or are involved in corporate planning for medium sized to large organizations, this session can apply to you


You will learn ISO 9001 (the standard), ISO 9000 (the vocabulary for the standard), and ISO 9004 (the guideline to implement the standard). You will quickly and efficiently understand what ISO 9001:2008 is about, so that you can upgrade your knowledge and expertise to the most current ISO 9001:2008 standard.

Marketing Plans

In this session you will learn the role of marketing in your organization, how to use market research and market intelligence information Systems. You will also learn how to leverage marketing strategies, understand and align the components of the marketing mix, create customer value, satisfaction, and loyalty and develop a plan to implement the above.

Quality Management

You want top notch quality management training. Ours is designed and developed by Western's Business and Industry services division in collaboration with top Quality Management experts. The course is presented in a way that reinforces current knowledge, introduces applications that may not be used every day, explains the rationale for use, and highlights the most effective quality management tools available.

Strategic Planning

This course is designed to mesh the proven-by-practice with new insights and ideas from a wide range of current strategic thinking. Managers learn by doing and gain a wider perspective of management practice through breakout sessions, practice exercises and case applications. Bring your strategic dilemmas to this program and get direction on up-to-date analytical and organizational approaches to solutions.

Training Plans

You will learn how to develop goals, and turn them into learning objectives. You will discover how to link those with targeted teaching and learning activities for the best knowledge transfer. Finally you will discover the most effective methods to measure the success of the training, up to and including R.O.I!