Are you a new manager, or an experienced manager looking to brush up your skills; look no further than Western. Our certified trainers can provide your employees the skills they need to lead your team successfully. Discover innovative partnerships that enhance management skills at all levels of the organization.

Business Writing that Succeeds

This course emphasizes efficiency in effective business writing. Its scope encompasses mechanics including punctuation, grammar, and usage; positive letter writing techniques; and letter and memo types.


This course teaches participants how to coach and mentor employees. Teaching the required skills, techniques and step-by-step processes to develop employees for their career, move individuals and teams to the next level of performance, or overcome performance problems; this course takes managers to a new level of effectiveness. Through a dynamic classroom instruction, small-group interaction, and practice sessions, participants are provided a valuable skill-building experience.

Conflict Resolution

Is there a difference between aggression and assertiveness? Does conflict in the workplace always have to be negative force? Discover your own personal conflict management style and learn how to harness the powers of functional conflict while managing dysfunctional conflict when it arises.

Creative Thinking

This course provides instruction in the vital, realistic, and practical methods of thinking which are in high demand in all occupations of substance today. Decision making, problem solving, detailed analysis of ideas, troubleshooting, argumentation, persuasion, creativity, setting goals and objectives, and more are considered in depth as the student applies specific thinking strategies and tools to situations in a wide variety of workplace, personal, academic, and cultural situations

Customer Service

Comprehensive training for executives, managers, and front-line employees designed to help organizations deliver, monitor and maintain customer satisfaction.

DiSC to Develop Teams

Set structure and framework for teams. Set guidelines for responsibility and accountability. Learn how different styles can interact more effectively as a team.

Diversity in the Workplace

This course will address changes taking place in the workforce and its effect on the organization. Participants will explore a broadened view of diversity, including values, age, disabilities, education and cultural. The training also provides framework to take action and gain advantage by blending and capitalizing on the different skills and perspectives of people and creating an organization where everyone gives his or her best.

Employee Retention

Build a high retention workforce that reduces employee turnover and help people reach greater levels of productivity leading to higher job satisfaction. Improve employee motivation and transform your entire workforce into a high-retention culture—saving your organization money.

FISH! Philosophy

The FISH! Philosophy is a set of simple, practical tools to help you create the work culture you've been looking for. It's a way to build stronger relationships that equip you to face your challenges more effectively. The FISH! Philosophy fulfills the most basic needs of human beings who, in turn, fulfill the needs of the organization—more connected teams, better communication, extraordinary service and higher retention.

Handling Conflict

Each person reacts to conflict in their own way based on their goals, fears and ways to get what they need. The training will help participants understand their reactions to conflict and how these reactions affect others around them. Participants will leave with an understanding of other conflict styles and skills to manage them.

Leadership Development

Learners apply skills and tools necessary to deal with organization behavior and change. Learners apply intervention strategies to deal with diversity, restructuring, globalization, team building, conflict resolution and process consultation. Learners analyze how an organization's goals, decision-making, performance management and planning impact goal attainment, business outcomes, organizational structure, job design and employee participation.

Adapt to Change

Participants learn to apply a change model and its methodology to the manufacturing environment. Learning activities help participants respond quickly to unexpected events, contribute to innovative approaches, and think creatively. Participants are encouraged to adopt a personal philosophy incorporating lifelong learning as a means of maintaining adaptability.


An inventory of "tools" needed by any supervisor to motivate workers in job progress. Organization principles are used as a foundation.

Apply Problem Solving Strategies

Participants learn to complete tasks with incomplete information and/or unavailable resources, analyze processes by breaking them down into manageable tasks or steps, and identify root causes of problems. Participants use quality tools to arrive at possible solutions to problems and apply reasoned criteria to select the best potential solutions.

Project Management

This customized course will examine typical tasks of many personal and office computer installations. Learners will explore the importance of project management. Learners create successful proposals and plan, schedule and budget for a project.

Strategic Planning

This course is designed to mesh the proven-by-practice with new insights and ideas from a wide range of current strategic thinking. Managers learn by doing and gain a wider perspective of management practice through breakout sessions, practice exercises and case applications. Bring your strategic dilemmas to this program and get direction on up-to-date analytical and organizational approaches to solutions.

Stress Management

Stress comes in many different styles. While most people think stress can have only a negative impact on our lives, it can, in fact, be a positive force. This training will help you identify the stressors in your life and provide strategies to help you manage them so they don't overwhelm for you.