Essential Workplace Skills

Clear, effective communication is vital to a successful business. Whether it is the day-to-day workplace, on the telephone, in a presentation, in a written report, or by e-mail, we will work with you to identify foundation skills, workplace competencies and work ethic attributes needed in order for you to have confident and professional employees who will keep you at the top of your field.

Business Writing

Punctuation and grammar a little rusty? Not sure how to organize that proposal? We will review and reinforce basic grammar and punctuation rules with hands-on exercises and editing practice. Learn basic principles of writing professional reports, proposals, processes, letters, memos--even email. Master techniques for presenting information in clear/efficient form including effective use of graphics and principles of font selection and formatting.


Participants learn to be clear and concise when giving directions and presenting information in an organized format and to communicate in writing using appropriate grammar, spelling, format, and technical terms, according to established writing standards.

Customer Service

Comprehensive training for executives, managers, and front-line employees designed to help organizations deliver, monitor and maintain customer satisfaction.

Diversity in the Workplace

This course will address changes taking place in the workforce and its effect on the organization. Participants will explore a broadened view of diversity, including values, age, disabilities, education and cultural. The training also provides framework to take action and gain advantage by blending and capitalizing on the different skills and perspectives of people and creating an organization where everyone gives his or her best.

English-as-a-Second Language (ESL)

ESL - Beginning (Read & Write) is a course in which the student acquires reading and writing basics including the alphabet, letter/sound relationships, and sight words needed for survival in daily life. The student develops basic study, organizational, and literacy skills in this course for English Language Learners.

Generational Skills

What's in it for me? This is what generation X'ers want to know. Today we work and live with people from different generations - X and Y and others! Hear the latest information about the generation gaps at work and in society. Our study will explore different workplaces and discuss how to effectively deal with the conflicting values of three different generations.

Interpersonal Skills

Focuses upon developing speaking, nonverbal communication, and listening skills through individual speeches, group activities, and other projects. Demonstrate effective interpersonal communication skills, speaking, listening, nonverbal.


Students develop the tools necessary for interviewing individuals in a variety of settings. Through hands-on projects, students practice their skills by completing probing, survey, recruitment, employment and performance interviews.

Legal Issues/Documentation

Each learner will demonstrate the application of legal practices in both union and non-union environments, analysis of the impact of U.S. employment laws, the impact of the global economy, the appeal process, reacting to legal charges, documenting the hiring and firing process, dealing with harassment issues, privacy issues, and summarizing legal issues facing contemporary supervisors.

EEO/Harassment Training

This training will provide a legal review of harassment issues including generational, religious, gender, and cultural perceptions, definitions and examples. Policies and procedures for prevention and processing of complaints will be covered. EEO training will include one hour of reprisal training and one hour of workplace harassment.

Performance Appraisal

How to conduct positive performance appraisals using a simplified format. The course examines procedures for setting standards, measuring results, and discussing performance. It provides a supervisory approach for performance appraisal based on preparation, technique, and the productive benefits to both parties.

Project Management

This customized course will examine typical tasks of many personal and office computer installations. Learners will explore the importance of project management in IT environments. Learners create successful proposals and plan, schedule and budget for an IT project. They will learn about site preparation as well as the tools and steps necessary for project management and installation of operating systems and application software. Team leadership and communication are practiced. Microsoft Project assists them in monitoring the progress of the project, including the use of Gantt Charts, Program Evaluation and Review Technique (PERT) and Critical Path Method (CPM). Participants will be required to complete and present a final project in which they will select, install, setup, test, and demo software.

Sexual Harassment

This course is designed to assist participant in differentiating between what is and what is not sexual harassment, myths regarding sexual harassment and the effects of sexual harassment on productivity. Through problem solving, measures to create a workplace free from sexual harassment will be explored.

Stress Management

Stress comes in many different styles. While most people think stress can have only a negative impact on our lives, it can, in fact, be a positive force. This training will help you identify the stressors in your life and provide strategies to help you manage them so they don't overwhelm for you.

Supervisory Management

New supervisors often find they are being asked to communicate both up and down in new ways; and need help navigating this new environment. We will also focus on the foundational areas within Team Building. Supervisors are the team leader; therefore they must understand several areas: Team development, conflict resolution, facilitation, the different kinds of teams and how to lead them. Come prepared to participate and have fun learning new skills.

Team Building

Learn the tools and techniques needed to be an effective team member and leader. Students are exposed to team building and problem solving strategies. Emphasis is placed on understanding group dynamics, facilitating productive meetings, using different types of decision-making tools, giving feedback and recognition, resolving conflict, and dealing with difficult behaviors.

Time Management

Do you feel consistently overwhelmed with what needs to be done within the constraints you have? Explore how we can reduce and control this stress through proper time management and other personal skills. In this workshop you will participate in hands on activities to identify and begin implementing the control you can take over your life.


Identify qualities of an effective trainer/facilitator. Learn to address theories of adult learning. Students will practice presentation and facilitation skills.

Critical Core Employee Skills

Introduction to High Performance Manufacturing

Participants explore the changing nature of the modern manufacturing environment in terms of competition, globalization, quality, efficiency, and technology. Participants examine various manufacturing strategies and practices that have helped companies remain competitive in the global marketplace. Learning activities will help participants understand the importance of core manufacturing skills in employing new technologies and process improvements.

Work Productively

Participants learn the importance of completing projects within specified resource parameters and time frames. Learning activities focus on prioritizing tasks, applying industry standards and practices to ensure quality work, and seeking out opportunities to increase individual productivity.

Follow Directions

Participants learn to interpret both written and verbal instructions accurately, evaluate directions to uncover potential problems, and apply step-by-step procedures to produce a product to the exact specifications.

Maintain a Safe Work Environment

Participants learn to identify and correct unsafe conditions, carry out safety procedures, and maintain an organized, clutter free work area. Learning activities help participants evaluate safety procedures and suggest ways to improve them.

Think Critically

Participants learn to differentiate assumptions from reality, maintain an open mind approaching concepts and problems from different perspectives, and use systematic, logical thinking to analyze processes.

Apply Problem Solving Strategies

Participants learn to complete tasks with incomplete information and/or unavailable resources, analyze processes by breaking them down into manageable tasks or steps, and identify root causes of problems. Participants use quality tools to arrive at possible solutions to problems and apply reasoned criteria to select the best potential solutions.

Apply Mathematical Reasoning

Participants learn to apply math skills to industry problems and use measurement-related math skills to interpret blueprints or dimensional drawings.

Work Cooperatively in Teams

Participants learn to work with others on a team to solve problems by identifying their responsibilities as team members, participating in group decision making, and applying the strengths and opinions of others to complete projects.

Communicate Clearly

Participants learn to be clear and concise when giving directions and presenting information in an organized format and to communicate in writing using appropriate grammar, spelling, format, and technical terms, according to established writing standards.

Listen Effectively

Participants learn to listen so that specific and complicated directions are not misunderstood or misapplied. Learning activities help participants listen so that the message can be accurately interpreted, provide feedback while listening to demonstrate active receipt of a message, and incorporate appropriate body language into the listening process.

Demonstrate Integrity

Participants learn to demonstrate trustworthiness by being honest, dependable, and reliable. Learning activities help participants learn to apply ethical standards of industry to workplace conduct and consistently produce high quality work.

Demonstrate a Positive Attitude

Participants learn to maintain control of their attitudes, accept constructive criticism in a positive manner, react to negativity in a neutral tone, volunteer for tasks, and be better prepared for changing work responsibilities.

Adapt to Change

Participants learn to apply a change model and its methodology to the manufacturing environment. Learning activities help participants respond quickly to unexpected events, contribute to innovative approaches, and think creatively. Participants are encouraged to adopt a personal philosophy incorporating lifelong learning as a means of maintaining adaptability.