Quality Customer Service

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Quality Customer Service
Catalog #: 10106106

Credits: 3.00

This course addresses sensitivity in communicating with customers and co-workers. International communications, teamwork, working relationships, and telephone skills are also addressed.

Prerequisites

No prerequisites.

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La Crosse Campus

Class #: 36060 Fall 2013-2014 ITV/Blended Seats Available: 8	Dates/Times 9/9-12/16 3:00P to 5:10P Coleman Center Rm 205 Meets on Mondays during the dates above.
	Instructor Smothers,Roxanne
	Estimated Fee 396.64
	Notes This class requires student participation online in addition to being an Interactive Television class. Learn more about Western's online learning resources at www.westerntc.edu/onlinelearning. If you are enrolling in an online or blended class for the first time, you will be required to complete a series of online training modules prior to the start of the class. Information about this one-time training will be mailed two weeks before the class begins. This class section is reserved until open registration begins for students in the Medical Administrative Professional program or the Health Office Assistant certificate.
	Books and Supplies Material Type: Book (Required) Title/Name: Customer Service Author: Lucas Edition: 5 Price: $90.35 Publisher/Mfg: Mcgraw -Hill Higher Education, 2012 ISBN: 978-0-07-339711-5 Note: Used books may be available at the bookstore for $67.8
Class #: 36573 Fall 2013-2014 Blended Seats Available: 22	Dates/Times 9/3-12/17 1:50P to 4:00P Business Education Ctr Rm 112 Meets on Tuesdays during the dates above.
	Instructor Smothers,Roxanne
	Estimated Fee 396.64
	Notes This is a blended class, which requires student participation online in addition to classroom meeting time. Learn more about Western's online learning resources at www.westerntc.edu/onlinelearning. If you are enrolling in an online or blended class for the first time, you will be required to complete a series of online training modules prior to the start of the class. Information about this one-time training will be mailed two weeks before the class begins.
	Books and Supplies Material Type: Book (Required) Title/Name: Customer Service Author: Lucas Edition: 5 Price: $90.35 Publisher/Mfg: Mcgraw -Hill Higher Education, 2012 ISBN: 978-0-07-339711-5 Note: Used books may be available at the bookstore for $67.8

Black River Falls

Class #: 37042 Fall 2013-2014 ITV/Blended Seats Available: 1	Dates/Times 9/9-12/16 3:00P to 5:10P Black River Fall Center Rm 109 Meets on Mondays during the dates above.
	Instructor Smothers,Roxanne
	Estimated Fee 396.64
	Notes This class requires student participation online in addition to being an Interactive Television class. Learn more about Western's online learning resources at www.westerntc.edu/onlinelearning. If you are enrolling in an online or blended class for the first time, you will be required to complete a series of online training modules prior to the start of the class. Information about this one-time training will be mailed two weeks before the class begins. This class section is reserved until open registration begins for students in the Medical Administrative Professional program or the Health Office Assistant certificate.
	Books and Supplies Material Type: Book (Required) Title/Name: Customer Service Author: Lucas Edition: 5 Price: $90.35 Publisher/Mfg: Mcgraw -Hill Higher Education, 2012 ISBN: 978-0-07-339711-5 Note: Used books may be available at the bookstore for $67.8

Independence

Class #: 36062 Fall 2013-2014 ITV/Blended Seats Available: 2	Dates/Times 9/9-12/16 3:00P to 5:10P Independence Center Rm 136 Meets on Mondays during the dates above.
	Instructor Smothers,Roxanne
	Estimated Fee 396.64
	Notes This class requires student participation online in addition to being an Interactive Television class. Learn more about Western's online learning resources at www.westerntc.edu/onlinelearning. If you are enrolling in an online or blended class for the first time, you will be required to complete a series of online training modules prior to the start of the class. Information about this one-time training will be mailed two weeks before the class begins. This class section is reserved until open registration begins for students in the Medical Administrative Professional program or the Health Office Assistant certificate.
	Books and Supplies Material Type: Book (Required) Title/Name: Customer Service Author: Lucas Edition: 5 Price: $90.35 Publisher/Mfg: Mcgraw -Hill Higher Education, 2012 ISBN: 978-0-07-339711-5 Note: Used books may be available at the bookstore for $67.8

Mauston

Class #: 36061 Fall 2013-2014 ITV/Blended Seats Available: 2	Dates/Times 9/9-12/16 3:00P to 5:10P Mauston Center Rm 148 Meets on Mondays during the dates above.
	Instructor Smothers,Roxanne
	Estimated Fee 396.64
	Notes This class requires student participation online in addition to being an Interactive Television class. Learn more about Western's online learning resources at www.westerntc.edu/onlinelearning. If you are enrolling in an online or blended class for the first time, you will be required to complete a series of online training modules prior to the start of the class. Information about this one-time training will be mailed two weeks before the class begins. This class section is reserved until open registration begins for students in the Medical Administrative Professional program or the Health Office Assistant certificate.
	Books and Supplies Material Type: Book (Required) Title/Name: Customer Service Author: Lucas Edition: 5 Price: $90.35 Publisher/Mfg: Mcgraw -Hill Higher Education, 2012 ISBN: 978-0-07-339711-5 Note: Used books may be available at the bookstore for $67.8

Tomah

Class #: 37041 Fall 2013-2014 ITV/Blended Seats Available: 1	Dates/Times 9/9-12/16 3:00P to 5:10P Tomah Center Rm 217 Meets on Mondays during the dates above.
	Instructor Smothers,Roxanne
	Estimated Fee 396.64
	Notes This class requires student participation online in addition to being an Interactive Television class. Learn more about Western's online learning resources at www.westerntc.edu/onlinelearning. If you are enrolling in an online or blended class for the first time, you will be required to complete a series of online training modules prior to the start of the class. Information about this one-time training will be mailed two weeks before the class begins. This class section is reserved until open registration begins for students in the Medical Administrative Professional program or the Health Office Assistant certificate.
	Books and Supplies Material Type: Book (Required) Title/Name: Customer Service Author: Lucas Edition: 5 Price: $90.35 Publisher/Mfg: Mcgraw -Hill Higher Education, 2012 ISBN: 978-0-07-339711-5 Note: Used books may be available at the bookstore for $67.8

Viroqua

Class #: 36063 Fall 2013-2014 ITV/Blended Seats Available: 2	Dates/Times 9/9-12/16 3:00P to 5:10P Viroqua Center Rm 138 Meets on Mondays during the dates above.
	Instructor Smothers,Roxanne
	Estimated Fee 396.64
	Notes This class requires student participation online in addition to being an Interactive Television class. Learn more about Western's online learning resources at www.westerntc.edu/onlinelearning. If you are enrolling in an online or blended class for the first time, you will be required to complete a series of online training modules prior to the start of the class. Information about this one-time training will be mailed two weeks before the class begins. This class section is reserved until open registration begins for students in the Medical Administrative Professional program or the Health Office Assistant certificate.
	Books and Supplies Material Type: Book (Required) Title/Name: Customer Service Author: Lucas Edition: 5 Price: $90.35 Publisher/Mfg: Mcgraw -Hill Higher Education, 2012 ISBN: 978-0-07-339711-5 Note: Used books may be available at the bookstore for $67.8