Frontline Services Pathway Certificate

Frontline Services Pathway Certificate


Credits Required for Graduation: 6.00

Program Overview

The Frontline Service Certificate is a one-term, two-course certificate designed to equip the learner with the problem solving, customer service, and professionalism skills necessary to be successful in a wide range of frontline customer service roles, including front desk and receptionist support, retail sales, and counter and rental clerk positions.

The Frontline Service Certificate is an entry point into the Customer Service and Sales Pathway. The pathway builds into a Customer Service Certificate and a Sales Representative Technical Diploma that ladder into an associate degree. This laddered approach allows students to earn business-recognized credentials that lead to jobs and, if the student is interested, to progress through the pathway to career advancement and qualifications for higher paying, higher skilled work.