The Frontline Services course is the first rung of a laddered approach to prepare you for a career in sales or customer service. As the name suggests, this one-term, two-course certificate program teaches the skills that help you represent a business or service. You’ll learn customer service and problem-solving, professionalism, and the basics of marketing and finance in preparation for roles in which first impressions matter: receptionist, retail sales, and counter clerk.
Completion of the course puts you on the path to a certificate in Customer Service and technical diploma in the Sales Representative Program, which can lead to an associate’s degree if you choose. Either way, you’ll be developing the skills that employers value.