IT-Computer Support Specialist
- Associate of Applied Science
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Achieve a satisfying balance with a career that lets you work with people and computers. A computer support specialist is a problem-solver with a technical background in hardware, software, network maintenance, and networks. A good listener with an arsenal of problem-solving skills, technical manuals, and knowledge of computers, you will help customers resolve issues and restore productivity. You may also be charged with selecting hardware and software, managing a Local Area Network (LAN), maintaining a support ticket tracking system, and training employees.
Along with technical skills, you’ll be refining your people skills with special attention paid to listening, teamwork, ethics, and communication. Learning takes place both in the computer lab and in the classroom.
In your final semester, you will select, install, setup, test, and demonstrate software and build a portfolio that demonstrates your competency in hardware, software, support, training, project management, and networking. Working at a student help desk will round out your experience.
IT-Computer Support Specialist 2015-2016 Graduation Employment Stats
| Graduates | 9 |
| Graduates Responding | 7 |
| Employed in Related Occupation | 3 |
| Employed in Non-related Occupations | 3 |
| Seeking Employment | 1 |
| Continuing Education | 0 |
| Not in Labor Market | 0 |
Salary Data - Related Employment
| Part Time | Full Time | |
|---|---|---|
| Responding | 1 | 2 |
| Average Hours Per Week | 25 | 40 |
| Median Hourly Wage | $12.00 | $16.00 |
| Hourly Wage Range | $12.00 - $12.00 | $7.75 - $18.75 |
| Median Annual Salary | $15,600.00 | $33,280.00 |
Respondents in Related Occupations
- Backup Lead; Agropure, La Crosse, WI
- Medical Service Coordinator 2; LHI, La Crosse, WI
- Technical Service Representative; Authenticom, La Crosse, WI
Career Opportunities
Program Outcomes
- Use effective communication skills
- Apply mathematical concepts
- Transfer social and natural science theories into practical applications
- Demonstrate ability to think critically
- Demonstrate ability to value self and work ethically with others in a diverse population
- Use technology effectively
- Make decisions that incorporate the importance of sustainability
- Manage information technology hardware
- Manage software
- Support computer networks
- Provide end user support
- Solve information technology problems
- Demonstrate customer service skills as an IT Professional
Admission Requirements:
College Requirements
Application:
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IT-Computer Support Specialist
Prior Learning:
Previous education and work experience could qualify for Credit for Prior Learning, saving you time and money. Find out more [1] about what may apply to this program.
Technical Diploma:
Associate Degree:
Courses
The following list is not the official course list for this program. It is intended to give students an idea of what coursework will be required.
Current students should use the MyWestern [2] self-service portal when registering for class.