IT-Computer Support Specialist
- Associate Degree
Program Number:
Program Credits:
Estimated Total Cost:
Typical Start:
Achieve a satisfying balance with a career that lets you work with people and computers. A computer support specialist is a problem-solver with a technical background in hardware, software, network maintenance, and networks. A good listener with an arsenal of problem-solving skills, technical manuals, and knowledge of computers, you will help customers resolve issues and restore productivity. You may also be charged with selecting hardware and software, managing a Local Area Network (LAN), maintaining a support ticket tracking system, and training employees.
Along with technical skills, you’ll be refining your people skills with special attention paid to listening, teamwork, ethics, and communication. Learning takes place both in the computer lab and in the classroom.
In your final semester, you will select, install, setup, test, and demonstrate software and build a portfolio that demonstrates your competency in hardware, software, support, training, project management, and networking. Working at a student help desk will round out your experience.
IT-Computer Support Specialist 2019-2020 Graduation Employment Stats
| Graduates | 11 |
| Graduates Responding | 2 |
| Employed in Related Occupation | 1 |
| Employed in Non-related Occupations | 0 |
| Seeking Employment | 0 |
| Continuing Education | 1 |
| Not in Labor Market | 1 |
Salary Data - Related Employment
| Part Time | Full Time | |
|---|---|---|
| Responding | 0 | 1 |
| Average Hours Per Week | ||
| Median Hourly Wage | ||
| Hourly Wage Range | ||
| Median Annual Salary |
Respondents in Related Occupations
Career Opportunities
Program Outcomes
- Living responsibly
- Refining professionalism
- Cultivating passion
- Manage information technology hardware
- Manage software
- Support computer networks
- Provide end user support
- Solve information technology problems
- Demonstrate customer service skills as an IT Professional
Admission Requirements:
College Requirements
Application:
Application Fee:
Software and Technology
This program requires specific software and technology to complete classwork. Click here to see the list of items you will need for your courses [1].
If you do not have access to the items listed for your program, or if the items you have do not meet the requirements, resources may be available. Submit a Student Resource Request using our online form [2].
Internet access is required to access student accounts from off campus. The Learning Commons can provide information on free, off-campus Wi-Fi spots. Contact them at LearningCommons@westerntc.edu [3] or call 608-785-9198.
For additional specifications, please review Technology and Software Recommendations for Most Classes [4] on Western’s IT Knowledgebase.
Career Pathways:
IT-Computer Support Specialist
Prior Learning:
Previous education and work experience could qualify for Credit for Prior Learning, saving you time and money. Find out more [5] about what may apply to this program.
Technical Diploma:
Associate Degree:
Courses
The following list is not the official course list for this program. It is intended to give students an idea of what coursework will be required.
Current students should use the MyWestern [6] self-service portal when registering for class.