Western Technical College
Published on Western Technical College (https://www.westerntc.edu)

Home > IT-Computer Support Specialist

IT-Computer Support Specialist

  • Associate Degree
IT-Computer Support Spec image

Program Number: 

101543

Program Credits: 

60.00

Estimated Total Cost: 

$9,500.00

Typical Start: 

Fall
Financial Aid Eligible

Achieve a satisfying balance with a career that lets you work with people and computers. A computer support specialist is a problem-solver with a technical background in hardware, software, network maintenance, and networks. A good listener with an arsenal of problem-solving skills, technical manuals, and knowledge of computers, you will help customers resolve issues and restore productivity. You may also be charged with selecting hardware and software, managing a Local Area Network (LAN), maintaining a support ticket tracking system, and training employees.

Along with technical skills, you’ll be refining your people skills with special attention paid to listening, teamwork, ethics, and communication. Learning takes place both in the computer lab and in the classroom.

In your final semester, you will select, install, setup, test, and demonstrate software and build a portfolio that demonstrates your competency in hardware, software, support, training, project management, and networking. Working at a student help desk will round out your experience.

IT-Computer Support Specialist 2019-2020 Graduation Employment Stats

Graduates11
Graduates Responding2
Employed in Related Occupation1
Employed in Non-related Occupations0
Seeking Employment0
Continuing Education1
Not in Labor Market1

Salary Data - Related Employment

Part TimeFull Time
Responding01
Average Hours Per Week
Median Hourly Wage
Hourly Wage Range
Median Annual Salary

Respondents in Related Occupations

No occupations reported.

Career Opportunities

Computer Support Technician
Desktop Support Specialist
Help Desk Specialist
IT Technician
PC Support Specialist
Technical Support Specialist

Program Outcomes

  • Living responsibly
  • Refining professionalism
  • Cultivating passion
  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
  • Solve information technology problems
  • Demonstrate customer service skills as an IT Professional

Admission Requirements:

College Requirements

Application: 

Yes

Application Fee: 

$30 Application Fee

Software and Technology

This program requires specific software and technology to complete classwork. Click here to see the list of items you will need for your courses [1].

If you do not have access to the items listed for your program, or if the items you have do not meet the requirements, resources may be available. Submit a Student Resource Request using our online form [2].

Internet access is required to access student accounts from off campus. The Learning Commons can provide information on free, off-campus Wi-Fi spots. Contact them at LearningCommons@westerntc.edu [3] or call 608-785-9198.

For additional specifications, please review Technology and Software Recommendations for Most Classes [4] on Western’s IT Knowledgebase.

Career Pathways: 

IT-Computer Support Specialist

Prior Learning: 

Previous education and work experience could qualify for Credit for Prior Learning, saving you time and money. Find out more [5] about what may apply to this program.

Technical Diploma: 

IT-Computer Support Technician

Associate Degree: 

IT-Computer Support Specialist

Courses

The following list is not the official course list for this program. It is intended to give students an idea of what coursework will be required.

Current students should use the MyWestern [6] self-service portal when registering for class.

First Term

Cisco 1: Networking Fund
Course Number: 10150110
Credits: 3.00
IT Exploration
Course Number: 10154103
Credits: 3.00
IT Hardware/Software Fund
Course Number: 10150101
Credits: 3.00
Math w Business Apps
Course Number: 10804123
Credits: 3.00
Software Appl for Business
Course Number: 10154102
Credits: 3.00

Second Term

Business Information Systems
Course Number: 10154125
Credits: 3.00
Database Concepts with SQL
Course Number: 10154108
Credits: 3.00
English Composition 1
Course Number: 10801136
Credits: 3.00
IT Systems Support
Course Number: 10154137
Credits: 3.00
Web Programming
Course Number: 10152144
Credits: 3.00

Third Term

Crystal Report Writer
Course Number: 10154161
Credits: 3.00
Cybersecurity Essentials
Course Number: 10151101
Credits: 2.00
Introduction to Cybersecurity
Course Number: 10151100
Credits: 1.00
Scripting and Automation
Course Number: 10154107
Credits: 3.00
Speech
Course Number: 10801198
Credits: 3.00
Training and Development
Course Number: 10154158
Credits: 3.00

Fourth Term

Comp Support Spec Capstone
Course Number: 10154132
Credits: 3.00
Help Desk Management
Course Number: 10154165
Credits: 3.00
Intro to Ethics: Theory & App
Course Number: 10809166
Credits: 3.00
Intro to Psychology
Course Number: 10809198
Credits: 3.00
Windows Server Admin 1
Course Number: 10150192
Credits: 3.00

Western Technical College
400 7th Street North
La Crosse, Wisconsin
54601

608-785-9200
800-322-9982


Links
[1] https://www.westerntc.edu/sites/default/files/programs/documents/Technology_Requirements.pdf
[2] https://forms.office.com/Pages/ResponsePage.aspx?id=DniDXv9HckGZ5BpZ1xtAINzEPDqm29RGnADqdoibRwxUM0ZIV0tLRE1OS0NaOTY5U01aOFNVNDdVUS4u
[3] mailto:LearningCommons@westerntc.edu
[4] https://kb.westerntc.edu/112380
[5] https://www.westerntc.edu/credit-prior-learning
[6] https://mywestern.westerntc.edu/