IT-Computer Support Specialist
- Associate Degree
Program Number:
Program Credits:
Estimated Total Cost:
Typical Start:
Set your sights on a fulfilling Information Technology (IT) career that balances working with people and technology. As a computer support specialist, you will be a valuable asset to organizations, possessing the ability to listen attentively and adeptly solve technical issues. Your skill set will encompass hardware and software expertise, network maintenance, cyber security awareness, and even some programming and automation.
Your responsibilities may extend to recommending hardware and software solutions, overseeing network systems, maintaining and upgrading software using a support ticket tracking system, and providing employee training. You may also offer leadership support within the IT department and propose changes as needed to enhance business process efficiency.
In addition to developing technical competencies in this program, you will refine your interpersonal skills, with a strong emphasis on communication, teamwork, ethics, and servant leadership. Your training will include hands-on experience with Western's Student-Run Help Desk, as well as classroom instruction, ensuring a well-rounded education that prepares you for success in the IT field.
IT-Computer Support Specialist 2021, 2022, & 2023 Graduation Employment Stats
| Graduates | 24 |
| Graduates Responding | 8 |
| Employed in Related Occupation | 5 |
| Employed in Non-related Occupations | 0 |
| Seeking Employment | 0 |
| Continuing Education | 1 |
| Not in Labor Market | 3 |
Salary Data - Related Employment
| Part Time | Full Time | |
|---|---|---|
| Responding | 0 | 2 |
| Average Hours Per Week | 40 | |
| Average Hourly Wage | $26.25 | |
| Hourly Wage Range | $26.25 | |
| Average Annual Salary | $53,000 |
Respondents in Related Occupations
- Helpdesk Analyst, IT Support Technician
Career Opportunities
Program Outcomes
- Manage information technology hardware
- Manage software
- Support computer networks
- Provide end user support
- Solve information technology problems
Admission Requirements:
College Requirements
Application:
Application Fee:
Software and Technology
This program requires specific software and technology to complete classwork. Click here to see the list of items you will need for your courses [1].
If you do not have access to the items listed for your program, or if the items you have do not meet the requirements, resources may be available. Submit a Student Resource Request using our online form [2].
Internet access is required to access student accounts from off campus. The Learning Commons can provide information on free, off-campus Wi-Fi spots. Contact them at LearningCommons@westerntc.edu [3] or call 608-785-9198.
For additional specifications, please review Technology and Software Recommendations for Most Classes [4] on Western’s IT Knowledgebase.
Career Pathways:
IT-Computer Support Specialist
Prior Learning:
Previous education and work experience could qualify for Credit for Prior Learning, saving you time and money. Find out more [5] about what may apply to this program.
Technical Diploma:
Associate Degree:
Courses
Western offers most courses in a 7-week format, but course length can vary. There are two 7-week sessions in each term, so courses listed below may not be taken at the same time. See www.westerntc.edu/7-weeks [6] for more information.
This course list gives you an idea of what coursework will be required but is not the official list. Current students should use the MyWestern [7] self-service portal for academic planning.