News Release

Published on Monday, October 31, 2005

Western Wisconsin Technical College’s Business and Industry Services Division is offering a series of workshops and training opportunities for area businesses. “Dealing with Difficult People,” will be held Thursday, Nov. 17, from 11:30 a.m.-2:30 p.m., in Room 200 of WWTC’s Academic Resource Center, 400 7th St. N., La Crosse.

In this session, participants will examine personal rights in the workplace, gain an understanding of why difficult people treat others the way they do, study the characteristics of 10 difficult personalities, develop techniques and strategies for dealing with difficult people, and create an action plan to transfer learning from the classroom to the workplace.

The presenter, Michelle Fellenz, has been developing training programs for over a decade. Currently, Fellenz is working with Human Resources/Organizational Learning and Development for Mcloone. She has also served as human resource development consultant for Gundersen Lutheran, corporate trainer with Thompson Consulting, director of outreach to business with the Franciscan Spirituality Center, and regional training manager for The Company Store/Hanover Direct, Inc.

Cost for the session is $45 and includes materials and lunch. To register, contact Colleen Clark at 608.785.9232 or e-mail For information on additional WWTC programs and services, call 608.785.9200 or visit the WWTC Web site at