Customer Service Representative Pathway Certificate

Customer Service Representative Pathway Certificate


Credits Required for Graduation: 12.00

Program Overview

This one-term Customer Service Certificate will help you develop the skills you need in order to be a successful candidate in the fast-paced, ever-changing 21st century workplace. From finance to health care and from technology to customer service and retail, employers are looking to hire candidates with great customer service skills, computer literacy, an understanding of the sales process and a professional outlook. As the foundational level of the Customer Service and Sales Pathway, the customer service certificate is a great starting place to build a career.

A pathway is a laddered approach to career education. This approach allows students to earn business-recognized credentials that lead to jobs and, if the student is interested, to progress through the pathway to career advancement and qualifications for higher paying, higher skilled work. Students who complete the Customer Service Certificate can continue on or return for a Sales Tech Diploma or a Sales Management Associate Degree.

Click for more information on the Sales Management Pathway

This Program was created as part of the INTERFACE PROJECT

Wisconsin's 16 technical colleges were awarded a $23.1 million grant from the U.S. Department of Labor in 2013 with the goal of assisting TAA-eligible workers, Veterans, and other adults in obtaining education and joining the workforce, to build a pipeline of workers in IT- related career fields.

If you are interested in this program you may be eligible for priority of service if you are a eligible veteran or spouse. Priority of service would mean that you would not have to pay tuition and you would be admitted before others.

Definition of an eligible veteran:
A veteran who is who is entitled to receive priority of service is a person who has served at least one day in the active military, naval, or air service, and who was discharged or released from service under any condition other than a condition classified as dishonorable is a covered person. This definition includes Reserve units and National Guard units activated for Federal Service.

Definition of an eligible spouse of a veteran:
Spouse of any of the following:

  • spouse of any veteran who died of a service‐connected disability;
  • A spouse of any member of the Armed Forces serving on active duty who, at the time of application for the priority, is listed in one or more of the following categories and has been so listed for a total of more than 90 days; Missing in action; Captured in the line of duty by a hostile force; or Forcibly detained or interned in the line of duty by a foreign government or power.
  • A spouse of any veteran who has a total disability resulting from a service‐connected disability, as evaluated by the Department of Veterans Affairs; or
  • A spouse of any veteran who died while a disability was in existence.

Link to survey- Click here to request Priority Service