Customer Service Representative Pathway Certificate

Customer Service Representative Pathway Certificate

Certificate

Credits Required for Graduation: 12.00

Program Overview

This one-term Customer Service Certificate will help you develop the skills you need in order to be a successful candidate in the fast-paced, ever-changing 21st century workplace. From finance to health care and from technology to customer service and retail, employers are looking to hire candidates with great customer service skills, computer literacy, an understanding of the sales process and a professional outlook. As the foundational level of the Customer Service and Sales Pathway, the customer service certificate is a great starting place to build a career.

A pathway is a laddered approach to career education. This approach allows students to earn business-recognized credentials that lead to jobs and, if the student is interested, to progress through the pathway to career advancement and qualifications for higher paying, higher skilled work. Students who complete the Customer Service Certificate can continue on or return for a Sales Tech Diploma or a Sales Management Associate Degree.

Click for more information on the Sales Management Pathway