Set your sights on a fulfilling Information Technology (IT) career that balances working with people and technology. As a computer support specialist, you will be a valuable asset to organizations, possessing the ability to listen attentively and adeptly solve technical issues. Your skill set will encompass hardware and software expertise, network maintenance, cyber security awareness, and even some programming and automation.
Your responsibilities may extend to recommending hardware and software solutions, overseeing network systems, maintaining and upgrading software using a support ticket tracking system, and providing employee training. You may also offer leadership support within the IT department and propose changes as needed to enhance business process efficiency.
In addition to developing technical competencies in this program, you will refine your interpersonal skills, with a strong emphasis on communication, teamwork, ethics, and servant leadership. Your training will include hands-on experience with Western's Student-Run Help Desk, as well as classroom instruction, ensuring a well-rounded education that prepares you for success in the IT field.
Previous education and work experience could qualify for Credit for Prior Learning, saving you time and money. Find out more about what may apply to this program.
Employed In Related Occupation - 5
Employed In Non-related Occupations - 1
Graduates Responding Employed Part Time in Related Occupation - 1
PT Average Hours per Week - 25
PT Median Hourly Wage - $20.00
PT Hourly Wage Range - $20.00
Graduates Responding Employed Full Time in Related Occupation - 3
FT Average Hours per Week - 40
FT Median Hourly Wage - $25.14
FT Hourly Wage Range - $24.03 - $26.25
FT Median Annual Salary - $53,500
Related Occupations - Helpdesk Analyst, IT Computer Technician, IT Support Technician, Support Admin
Most of Western’s classes require the use of a personal computer or laptop, standard software, internet access, and other technology-related items.
If you do not have a personal computer or laptop, or if the one you have does not meet the following criteria, resources may be available. Submit a Student Resource Request using our online form.
Computer/Laptop Hardware
- Smartphones are not recommended for completing assignments.
- Chromebooks are not recommended due to issues with installing software that is needed for classes, such as Office 365.
- Web camera with microphone (usually built into newer laptops or can be purchased separately) is necessary for online participation.
Software Needs
For detailed specifications, please review Technology and Software Recommendations for Most Classes on Western’s IT Knowledgebase.
Campus Resources
Need Assistance?
- Contact the Learning Commons! The staff are happy to answer questions, provide individualized assistance, and direct you to other supports as needed.
Special Requirements
This program requires specific software and technology to complete classwork. Click here to see the list of items you will need for your courses (PDF).
If you do not have access to the items listed for your program, or if the items you have do not meet the requirements, resources may be available. Submit a Student Resource Request using our online form.
Internet access is required to access student accounts from off campus. The Learning Commons can provide information on free, off-campus Wi-Fi spots. Contact them at LearningCommons@westerntc.edu or call 608-785-9198.
For additional specifications, please review Technology and Software Recommendations for Most Classes on Western’s IT Knowledgebase.
Computer Support Technician
Desktop Support Specialist
Help Desk Specialist
IT Technician
PC Support Specialist
Technical Support Specialist
This program is part of a career pathway, a laddered approach to career education. It allows you to earn employer-recognized credentials that lead to job and career advancement.
