IT-Computer Support Specialist | Western Technical College

IT-Computer Support Specialist

Associate Degree

Program Number: 



Financial Aid Eligible

Typical Start: 


Set your sights on a fulfilling Information Technology (IT) career that balances working with people and technology. As a computer support specialist, you will be a valuable asset to organizations, possessing the ability to listen attentively and adeptly solve technical issues. Your skill set will encompass hardware and software expertise, network maintenance, cyber security awareness, and even some programming and automation.

Your responsibilities may extend to recommending hardware and software solutions, overseeing network systems, maintaining and upgrading software using a support ticket tracking system, and providing employee training. You may also offer leadership support within the IT department and propose changes as needed to enhance business process efficiency.

In addition to developing technical competencies in this program, you will refine your interpersonal skills, with a strong emphasis on communication, teamwork, ethics, and servant leadership. Your training will include hands-on experience with Western's Student-Run Help Desk, as well as classroom instruction, ensuring a well-rounded education that prepares you for success in the IT field.

IT-Computer Support Specialist Image
Estimated Program Costs

Estimated Program Cost

IT-Computer Support Specialist

This program will cost about $10,013* based on tuition and basic program fees. There may be additional fees for books, materials, and testing. For more information on tuition costs, view the Tuition page or Cost of Attendance document.

* Tuition and fees are subject to change.

Graduation Employment Stats

Graduation Employment Stats

Western conducts a follow-up survey of all grads six months after graduation to find out if they are employed in a job related to their program, how much they are making, and where they are employed.

Survey information is not currently available for this program. Please contact an Admissions Coach or call 606-785-9200 for more information.

Career Opportunities

Computer Support Technician
Desktop Support Specialist
Help Desk Specialist
IT Technician
PC Support Specialist
Technical Support Specialist

Program Outcomes

  • Living responsibly
  • Refining professionalism
  • Cultivating passion
  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
  • Solve information technology problems

Admission Requirements

College Requirements

$30 Application Fee

Software and Technology

This program requires specific software and technology to complete classwork. Click here to see the list of items you will need for your courses.

If you do not have access to the items listed for your program, or if the items you have do not meet the requirements, resources may be available. Submit a Student Resource Request using our online form.

Internet access is required to access student accounts from off campus. The Learning Commons can provide information on free, off-campus Wi-Fi spots. Contact them at or call 608-785-9198.

For additional specifications, please review Technology and Software Recommendations for Most Classes on Western’s IT Knowledgebase.

Transfer Agreements

University of Wisconsin-Oshkosh
Viterbo University

Career Pathways

This program is part of a career pathway, a laddered approach to career education. It allows you to earn employer-recognized credentials that lead to job and career advancement.

IT-Computer Support Specialist

Career Pathways

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