When you have solid customer service skills, your value to prospective employers increases. Our Customer Service Representative pathway certificate is a great starting point if you're planning a career that puts you in front of the public.
Earned in just one term, this certificate tells prospective employers that you know how to work with people, have good computer skills, and understand the sales process.
The pathway represents a laddered approach to career preparation. Graduates can enter the workforce directly, or use the certificate as the first rung of the ladder that can lead to a Sales Representative technical diploma or Sales Management associate degree.
Career Opportunities
Customer Service Clerk
Sales Associate
Merchandiser
Customer Sales & Service Representative
Inside Sales
Sales Professional
Software & Technology
Most of Western’s classes require the use of a personal computer or laptop, standard software, internet access, and other technology-related items.
If you do not have a personal computer or laptop, or if the one you have does not meet the following criteria, resources may be available. Submit a Student Resource Request using our online form.
Computer/Laptop Hardware
- Smartphones are not recommended for completing assignments.
- Chromebooks are not recommended due to issues with installing software that is needed for classes, such as Office 365.
- Web camera with microphone (usually built into newer laptops or can be purchased separately) is necessary for online participation.
Software Needs
For detailed specifications, please review Technology and Software Recommendations for Most Classes on Western’s IT Knowledgebase.
Campus Resources
Need Assistance?
- Contact the Learning Commons! The staff are happy to answer questions, provide individualized assistance, and direct you to other supports as needed.
