Western’s Information Technology Services assists with student and staff login issues (MyWestern, email, Blackboard, network) and maintains Western’s computers, networking equipment, and phones.
Our help desk walk-up hours are Monday-Friday, 8:00 a.m.- 3:30 p.m. We are located in the lower level of the Business Education Center. You may call the help desk (608-789-6266) at any time. You may also email the help desk (firstname.lastname@example.org) for assistance.
If you send an email or need to leave a voice mail message, please provide your full name and student ID number.
There are computers available on campus for students to work on their assignments. The Learning Commons, located in room 201 of the Student Success Center, has computers with most of the specialty software for Business Education courses and Integrated Technology courses. The Coleman Center also has a computer lab in Room 261. These computers only have the basic Microsoft Office software installed. If you use iMacs for your classes, there is an open iMac lab in the Coleman Center, Room 103.
In addition to using personal devices, such as USB drives, for storing files, Western also offers network file storage (I: drive) and an online file storage option (OneDrive for Business). Please reference this Knowledge Base document for more information about available file storage options.
Your MyWestern, Western student email, Blackboard, and network user accounts are synchronized so they use the same password.
Here is what you should use for your username for each of these accounts:
- MyWestern – Use your student ID number.
- If you are using Internet Explorer, please use western\studentID
- Western student email – Use your student email address.
- Blackboard – Use your student ID number.
- Network user – User your student ID number.
If you do not know your student ID number, please contact the Welcome Center at 608-785-9553 for assistance.
Each student receives a $3.00 credit to their printing account the first term they attend the college. Charges for printing are incurred both in the classrooms and the computer labs. Your printing balance will be tracked through your network login account, and you can check your balance at any time at http://printing.westerntc.edu.
Charges per print vary per printer, based on color, black and white, etc. and discounts are offered on two-sided prints.
When balances are low and/or depleted, you may add funds ($3.00 minimum) by going to the cashier’s office, computer lab personnel, or regional location cashiers.
Students may connect personal devices to the Western-Student wireless network. When you connect to this network, you will be asked to provide credentials. Please use the same login credentials as you use for your MyWestern account.
If you are using a Western-owned laptop or tablet, it should be set to connect to the Technet-Wireless network so you can access network resources, such as printers and network file storage.