Information Technology Services | Western Technical College

Information Technology Services

Western’s Information Technology Services assists with student and staff login issues (MyWestern, email, Blackboard, network) and maintains Western’s computers, networking equipment, and phones.

Our help desk walk-up hours are Monday-Friday, 8:00 a.m.- 3:30 p.m. We are located in the lower level of the Business Education Center. You may call the help desk (608-789-6266) at any time. You may also email the help desk (pcservice@westerntc.edu) for assistance.

If you send an email or need to leave a voice mail message, please provide your full name and student ID number.

FAQs - Western's Knowledge Base

Western’s Information Technology Services has a Knowledge Base website to provide answers to common computer-related questions and issues. Please go to https://kb.westerntc.edu to check out the help documents that are available.

Computer Labs

There are computers available on campus for students to work on their assignments. The Learning Commons, located in room 201 of the Student Success Center, has computers with most of the specialty software for Business Education courses and Integrated Technology courses. The Coleman Center also has a computer lab in Room 261. These computers only have the basic Microsoft Office software installed. If you use iMacs for your classes, there is an open iMac lab in the Coleman Center, Room 103.

File Storage Options

In addition to using personal devices, such as USB drives, for storing files, Western also offers network file storage (I: drive) and an online file storage option (OneDrive for Business). Please reference this Knowledge Base document for more information about available file storage options.

Login Credentials

Your MyWestern, Western student email, Blackboard, and network user accounts are synchronized so they use the same password.

Here is what you should use for your username for each of these accounts:

  • MyWestern – Use your student ID number.
    • If you are using Internet Explorer, please use western\studentID
  • Western student email – Use your student email address.
  • Blackboard – Use your student ID number.
  • Network user – User your student ID number.

If you do not know your student ID number, please contact the Welcome Center at 608-785-9553 for assistance.

Microsoft Office 365

As a student, you may download Microsoft Office 365 for free. Please refer to the document in the Knowledge Base (https://kb.westerntc.edu/90126) for more information on how to download this software.

MyWestern and Self-Service Information

Please reference these brochures for additional information on using the MyWestern portal and the Self-Service area.

Password Reset

If you do not know your password, please use this link to begin the process of resetting your password. Reference this Knowledge Base document for instructions on resetting your password (https://kb.westerntc.edu/88343).

Printing Information

Each student receives a $3.00 credit to their printing account the first term they attend the college. Charges for printing are incurred both in the classrooms and the computer labs. Your printing balance will be tracked through your network login account, and you can check your balance at any time at http://printing.westerntc.edu.

Charges per print vary per printer, based on color, black and white, etc. and discounts are offered on two-sided prints.

When balances are low and/or depleted, you may add funds ($3.00 minimum) by going to the cashier’s office, computer lab personnel, or regional location cashiers.

Used Computers for Sale

Information Technology Services has used computers, laptops, and iMacs for sale. The types of used computers vary, so please check out our current list of used computer equipment.

View list of used computers currently for sale.

Wireless Networks

Students may connect personal devices to the Western-Student wireless network. When you connect to this network, you will be asked to provide credentials. Please use the same login credentials as you use for your MyWestern account.

If you are using a Western-owned laptop or tablet, it should be set to connect to the Technet-Wireless network so you can access network resources, such as printers and network file storage.

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