IT-Computer Support Specialist | Western Technical College

IT-Computer Support Specialist

Associate Degree

Program Number: 



Financial Aid Eligible

Typical Start: 


Achieve a satisfying balance with a career that lets you work with people and computers. A computer support specialist is a problem-solver with a technical background in hardware, software, network maintenance, and networks. A good listener with an arsenal of problem-solving skills, technical manuals, and knowledge of computers, you will help customers resolve issues and restore productivity. You may also be charged with selecting hardware and software, managing a Local Area Network (LAN), maintaining a support ticket tracking system, and training employees.

Along with technical skills, you’ll be refining your people skills with special attention paid to listening, teamwork, ethics, and communication. Learning takes place both in the computer lab and in the classroom.

In your final semester, you will select, install, setup, test, and demonstrate software and build a portfolio that demonstrates your competency in hardware, software, support, training, project management, and networking. Working at a student help desk will round out your experience.

IT-Computer Support Spec image
Estimated Program Costs

Estimated Program Cost

IT-Computer Support Specialist

This program will cost about $9,500* based on tuition and basic program fees. There may be additional fees for books, materials, and testing. For more information on tuition costs, visit the Tuition Page.

* Tuition and fees are subject to change.

Graduation Employment Stats

IT-Computer Support Specialist 2019-2020 Graduation Employment Stats

Graduates Responding2
Employed in Related Occupation1
Employed in Non-related Occupations0
Seeking Employment0
Continuing Education1
Not in Labor Market1

Salary Data - Related Employment

Part TimeFull Time
Average Hours Per Week
Median Hourly Wage
Hourly Wage Range
Median Annual Salary

Respondents in Related Occupations

No occupations reported.

Career Opportunities

Computer Support Technician
Desktop Support Specialist
Help Desk Specialist
IT Technician
PC Support Specialist
Technical Support Specialist

Program Outcomes

  • Living responsibly
  • Refining professionalism
  • Cultivating passion
  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
  • Solve information technology problems
  • Demonstrate customer service skills as an IT Professional

Admission Requirements

College Requirements

$30 Application Fee
High School Transcript or GED/HSED

Program Requirements

Western Technical College uses ACCUPLACER, a computer-based, online assessment that measures your abilities in reading, sentence skills, and arithmetic. This information will be used to place you in courses that best fit your academic goals. Based on your scores, you may need to take additional general studies course(s) along with the general studies courses required for your program.

Several options for waiving the ACCUPLACER test are available; view the waivers here.

Learn more about placement tests and how they are used at Western: Placement Testing.

Software and Technology

This program requires specific software and technology to complete classwork. Click here to see the list of items you will need for your courses.

If you do not have access to the items listed for your program, or if the items you have do not meet the requirements, resources may be available. Submit a Student Resource Request using our online form.

Internet access is required to access student accounts from off campus. The Learning Commons can provide information on free, off-campus Wi-Fi spots. Contact them at or call 608-785-9198.

For additional specifications, please review Technology and Software Recommendations for Most Classes on Western’s IT Knowledgebase.

Transfer Agreements

Cardinal Stritch
University of Wisconsin-Oshkosh
Viterbo University

Career Pathways

This program is part of a career pathway, a laddered approach to career education. It allows you to earn employer-recognized credentials that lead to job and career advancement.

IT-Computer Support Specialist

Career Pathways

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